Benfit with ConceptWave Order Care @ Ericssion

CATALOG MANAGEMENT :- is a system that defines all the detailed components that a product consists of, including e.g. price, eligibility rules as well as interdependency with other products.

• Product and Service Catalog
• Product Maintenance Console
• Distributable Operational Server
• Service availability rules
• Product bundling
• Product translation
• Promotions/Offerings
• Discounts
• Pricing
• Taxation

ORDER NEGOTIATIONS:- supports various operations such as MACD with business rules and order inquiry through out the flow.

• Supports CSR/SSR channel
• Proposal/Quote lifecycle
• Multiple services per order
• Full MACD support
• Dynamic forms
• Full business rules
• Dynamic order contents
• Order inquiry
• Internationalization

ORDER MANAGEMENT:- is the discipline of handling and optimizing complex fulfillment flow by scheduling and orchestrating tasks, materials and activities over time.

• Order decomposition
• Work queue management
• Order tracking and reporting
• Jeopardy, management
• BPM workflow
• Commercial order management
• Technical order management
• 3rd party system flow
• Activation and Inventory

ORDER ANALYTICS:- is to provide real time operational status with various metrics available such as Order volume, service availability and reports customization based upon the user/client needs.

• Real-time operational status
• KPI metrics
• Order volume / transaction
• Order error reporting
• Service inventory availability
• Manual work pool capability and availability
• Historical trending
• Decision support
• Complete report customization