Benfit with ConceptWave Order Care @ Ericssion

CATALOG MANAGEMENT :- is a system that defines all the detailed components that a product consists of, including e.g. price, eligibility rules as well as interdependency with other products.

• Product and Service Catalog
• Product Maintenance Console
• Distributable Operational Server
• Service availability rules
• Product bundling
• Product translation
• Promotions/Offerings
• Discounts
• Pricing
• Taxation

ORDER NEGOTIATIONS:- supports various operations such as MACD with business rules and order inquiry through out the flow.

• Supports CSR/SSR channel
• Proposal/Quote lifecycle
• Multiple services per order
• Full MACD support
• Dynamic forms
• Full business rules
• Dynamic order contents
• Order inquiry
• Internationalization

ORDER MANAGEMENT:- is the discipline of handling and optimizing complex fulfillment flow by scheduling and orchestrating tasks, materials and activities over time.

• Order decomposition
• Work queue management
• Order tracking and reporting
• Jeopardy, management
• BPM workflow
• Commercial order management
• Technical order management
• 3rd party system flow
• Activation and Inventory

ORDER ANALYTICS:- is to provide real time operational status with various metrics available such as Order volume, service availability and reports customization based upon the user/client needs.

• Real-time operational status
• KPI metrics
• Order volume / transaction
• Order error reporting
• Service inventory availability
• Manual work pool capability and availability
• Historical trending
• Decision support
• Complete report customization

ConceptWave Setup & Debug

ConceptWave contains a set of services and tools that helps to build, deploy and manage metadata-based solutions. A J2EE Application Server is required for metadata deployment.

Applications are metadata-based, which is developed in Velocity Studio, an IDE. It can run the metadata, which is capable of serving the web interface of the application without any external application server. An Oracle DB is required to run the application.

·        ConceptWave Installation and Configuration

•Install JDK:

JDK 1.5 or JDK 1.6 or higher

•Oracle Express Edition

        Any version 10+

·     Debugging Skills of ConceptWave

   Step 1. Right-Click the script,click on the menu of Debug Script.

   Step 2. Initialize the input parameter’s value.

      Step 3. debug

Debugging Framework

Step 1. Debugging Framework

Step 2. Start up the JSDebugger

Step 3. Set the break point.•Another way of set the break point. Click the menu of More Windows

Step 4: Select the script which you want to debug, then click the ”Select” button.

BSS vs OSS

OSS stands for Operational Support Systems.

BSS stands for Business Support Systems.

What are Operational Support Systems?

Software (occasionally hardware) applications that support back-office activities which operate on telecom’s network, provision and maintain customer services.

OSS is traditionally used by network planners, service designers, operations, architects, support, and engineering teams in the service provider. Increasingly product managers and senior staff under the CTO or COO may also use or rely on OSS to some extent.

What are Business Support Systems?

Software applications that support front office activities such as customer interactions. Billing, order management, customer relationship management, call centre automation, are all BSS applications.

BSS may also encompass the customer-facing veneer of OSS application such as trouble-ticketing and service assurance – these are back-office activities but initiated directly by contact with the customer.

This basic relationship between OSS and BSS, where OSS is passed service orders and supplies service assurance information to the BSS layer is often referred to as ‘Orders Down, Faults Up’.

above. Super simple relationship between OSS and BSS

Is the integration between OSS and BSS clear?

In the past, OSS/BSS had a clearer separation. A common job like capturing a customer order and provisioning it required a simple BSS-to-OSS interface. “Deliver product X to customer Y”. BSS would capture the order, set-up the billing and pass the order to OSS for fulfillment.

Now, networks and services are more complicated, more flexible, and telcos offer a range of differentiated products. OSS and BSS must liaise over what could be ordered by the customer, based on what service they already had, based on the network they would use, based on current available resources, based on how far they were from the telephone exchange… and so on. Offering a customer a service is now a negotiation between the commercial products managed by BSS and the ability of OSS (and the local network) to deliver certain products.

As a result, a number of systems now straddle OSS/BSS:

·         Service Assurance systems are now integrated across OSS/BSS in order to track service performance and ensure customer service-level agreements (SLA) are met. Service Assurance may also pro-actively identify network failures, initiating resolution action and notifying high-priority customers.

·         Service Catalogs (a.k.a. Product Catalogs) give the telco one place to list products offered to customers and define what network resources can be used to deliver the service. Service Catalogs offer product managers a tool that joins-up the service offering and fulfillment processes across BSS and OSS.

·         Service Management applications allow greater interaction between OSS and BSS processes when the service order and fulfillment process is complex. If a service order comprises multiple technical resources, which are delivered by multiple OSS systems, Service Management is responsible for orchestrating the fulfilment process and keeping the customer-facing team informed about progress, changes or deliver issues.

For more information, please refer to below links:

http://www.ossline.com/2010/12/definition-oss-bss.html

http://www.ossline.com/what-is-oss

ConceptWave Order Care

ConceptWave, now part of Ericsson, is a leading telecom product and order lifecycle management solutions that enable rapid delivery of communication products to new markets and empower superior customer experience. It provides an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care and Rapid CRM. ConceptWave helps communication service providers to address competitive requirements and simplify the management of products and orders on any network across any geography using any communication channel.

ConceptWave Order Care® 

ConceptWave Order Care® automates product and service lifecycles, from initial product conception, through design and rollout, to eventual retirement. Once a product is created, ConceptWave’s out-of-the-box solutions manage individual customer orders, from order entry and validation through to the decomposition of that order as it interacts with downstream systems like inventory, delivery, and billing. 

The ConceptWave Order Care portfolio includes these modules: 

Ø  Catalog Management: A comprehensive product and service catalog solution that reduces time-to-market for new product launches and provides a consistent and high-quality customer experience.

Ø  Order Negotiations: A fully customization order entry system that lowers the cost per order, speeds time-to-revenue, and improves cross- and up-sell. 

Ø  Order Management: An order management solution that increases customer satisfaction and loyalty, and decreases costs and revenue leakage through accurate, successfully fulfilled orders.

Ø  Order Analytics: An analytics engine that maximizes order-to-cash with a 360° real-time view of the order lifecycle.

This comprehensive, integrated, catalog-driven approach to product and order life cycle management enables service providers to accelerate the time from product conception to customer order to revenue. 

ConceptWave’s catalog-driven order management solution enables cost-effective, automated order management and exceptional customer care as well as customized product roll outs and service delivery within days rather than months. This flexibility also simplifies partner management, which is so important in M2M solutions. 

Order Care’s catalog-driven approach speeds time-to-market, reduces costs, and increases customer satisfaction. 

What business leaders say about the conceptWave, refer the below link for details
http://www.tmforum.org/Conceptwave/12844/home.html

ConceptWave is Now Part of Ericsson which further strengthened the industry’s most comprehensive BSS/OSS portfolio

http://www.ericsson.com/ourportfolio/conceptwave-landingpage

Zarar Rana, President & Co-Founder of ConceptWave, says: “Joining Ericsson today adds great value to ConceptWave, as we become part of their global organization and leverage their industry-leading technology and services competence.“

http://wireless.sys-con.com/node/2376475