ConceptWave Setup & Debug

ConceptWave contains a set of services and tools that helps to build, deploy and manage metadata-based solutions. A J2EE Application Server is required for metadata deployment.

Applications are metadata-based, which is developed in Velocity Studio, an IDE. It can run the metadata, which is capable of serving the web interface of the application without any external application server. An Oracle DB is required to run the application.

·        ConceptWave Installation and Configuration

•Install JDK:

JDK 1.5 or JDK 1.6 or higher

•Oracle Express Edition

        Any version 10+

·     Debugging Skills of ConceptWave

   Step 1. Right-Click the script,click on the menu of Debug Script.

   Step 2. Initialize the input parameter’s value.

      Step 3. debug

Debugging Framework

Step 1. Debugging Framework

Step 2. Start up the JSDebugger

Step 3. Set the break point.•Another way of set the break point. Click the menu of More Windows

Step 4: Select the script which you want to debug, then click the ”Select” button.

BSS vs OSS

OSS stands for Operational Support Systems.

BSS stands for Business Support Systems.

What are Operational Support Systems?

Software (occasionally hardware) applications that support back-office activities which operate on telecom’s network, provision and maintain customer services.

OSS is traditionally used by network planners, service designers, operations, architects, support, and engineering teams in the service provider. Increasingly product managers and senior staff under the CTO or COO may also use or rely on OSS to some extent.

What are Business Support Systems?

Software applications that support front office activities such as customer interactions. Billing, order management, customer relationship management, call centre automation, are all BSS applications.

BSS may also encompass the customer-facing veneer of OSS application such as trouble-ticketing and service assurance – these are back-office activities but initiated directly by contact with the customer.

This basic relationship between OSS and BSS, where OSS is passed service orders and supplies service assurance information to the BSS layer is often referred to as ‘Orders Down, Faults Up’.

above. Super simple relationship between OSS and BSS

Is the integration between OSS and BSS clear?

In the past, OSS/BSS had a clearer separation. A common job like capturing a customer order and provisioning it required a simple BSS-to-OSS interface. “Deliver product X to customer Y”. BSS would capture the order, set-up the billing and pass the order to OSS for fulfillment.

Now, networks and services are more complicated, more flexible, and telcos offer a range of differentiated products. OSS and BSS must liaise over what could be ordered by the customer, based on what service they already had, based on the network they would use, based on current available resources, based on how far they were from the telephone exchange… and so on. Offering a customer a service is now a negotiation between the commercial products managed by BSS and the ability of OSS (and the local network) to deliver certain products.

As a result, a number of systems now straddle OSS/BSS:

·         Service Assurance systems are now integrated across OSS/BSS in order to track service performance and ensure customer service-level agreements (SLA) are met. Service Assurance may also pro-actively identify network failures, initiating resolution action and notifying high-priority customers.

·         Service Catalogs (a.k.a. Product Catalogs) give the telco one place to list products offered to customers and define what network resources can be used to deliver the service. Service Catalogs offer product managers a tool that joins-up the service offering and fulfillment processes across BSS and OSS.

·         Service Management applications allow greater interaction between OSS and BSS processes when the service order and fulfillment process is complex. If a service order comprises multiple technical resources, which are delivered by multiple OSS systems, Service Management is responsible for orchestrating the fulfilment process and keeping the customer-facing team informed about progress, changes or deliver issues.

For more information, please refer to below links:

http://www.ossline.com/2010/12/definition-oss-bss.html

http://www.ossline.com/what-is-oss

Sales Funnel vs Sales Forecasting

Sales Funnel
Sales funnel looks at the overall health of all the deals in the pipeline. The forecast maps customer’s buying cycle to specific business periods. This helps predict what business will close in the specific window of time. A sales funnel is a good leading indicator of medium to long-term health of sales efforts. It dampens wild unpredicted gyrations in forecasting.Sales funnel management helps estimate the probability that enough opportunities are moving towards closure. This allows the organization to keep revenue flowing for a period of time. Sales funnel opportunities estimates are compared against sales target and historical performance and conversion ratios. This helps to determine whether there is enough business in the intermediate term.

A sales funnel is a visual representation of the steps required to sell your products or services. A sales funnel should reveal how many prospects you have in each stage of your sales cycle, and also detail your conversion rates for each stage.




for more information: http://www.telesalesus.com/sales-funnel

Stages in the sales funnel (5 Stages). (1-3 Stages)
Lead (Suspect): A lead is someone you have not spoken to. But if a lead appears similar in profile to your target customer, you may decide that they are worth pursuing. Track your most fruitful sources of leads.

Prospect: A prospect has confirmed interest in your offering. You have had a conversation, provided the person with information about what you do, and both of you have agreed to a next step in the sales process.

Qualified prospect: Qualification is the most critical and demanding stage of the sales funnel. In the qualification process, you verify that the prospect has a need for your product, that the prospect sees value in your offering, that there is sufficient budget for a deal, that you have access to the decision-maker, and that there is an agreed-upon timeline for the sales process. The qualification process can be complex and lengthy, and can be managed with a Sales Call Talk Track and stakeholder management chart. ... More  

The sales funnel visually describes the sales process from initial contact to final sale. It uses the metaphor of a leaky funnel, into which a seller can “drop” sales opportunities. At some point, sales opportunities are removed from the funnel because potential customers become uninterested or you determine their lack of fit. The stages of a sales process refer to a potential customer’s degree of readiness to commit to a deal (from the seller’s perspective). Or put in a different way, readiness may be seen as the probability of the sale taking place.   

As a sales opportunity moves down the funnel, time to closing decreases and the probability of the sale occurring increases. The sales funnel metaphor enables you to analyze and manage a portfolio of sales opportunities. ... More  

There are 3 key metrics that can measure the health of your funnel:

■Number of opportunities in your funnel (#). You should also know the rate at which you are acquiring these opportunities – or arrival rate.
■The total possible value of every deal in your funnel – or funnel value. ($)
■Average amount of time prospects are in the sales funnel until they are acquired - or flow rate (days).  

Sales Forecasting
Sales Forecasting is the process of estimating what your business’s sales are going to be in the future. It is an integral part of business management. Without a solid idea of what your future sales are going to be, you can’t manage your inventory or your cash flow or plan for growth. The purpose of sales forecasting is to provide information that you can use to make intelligent business decisions. 

Sales forecasting inaccuracies can result from over-eager expectations as reporting periods near an end. Also, a lack of understanding of where opportunities are in the sales process leads to inaccuracies. Apply sound process, organization, management and analytic's to ensure predictable and accurate forecasts.

To the majority of organizations the most relevant measure is gross dollars that are projected to close in the next business period. Other forecast metrics include closed deals, recognized revenue, profit, and units sold. Decide which metric, or combination of forecast metrics work best for your company to create an accurate and impaction forecast.

Sales funnel and sales forecasting combined with analytic's and technology will help your company achieve improved sales performance, better business visibility, and better team management.  

Sales Funnel Management
Sales funnel management helps estimate the probability that enough opportunities are moving towards closure. This allows the organization to keep revenue flowing for a period of time. Sales funnel opportunities estimates are compared against sales target and historical performance and conversion ratios. This helps to determine whether there is enough business in the intermediate term. 

A sales funnel provides a clear view of the opportunities currently available to your sales team. With proper sales funnel management we can create an accurate map that details how you can improve your chances of making or breaking your revenue goals.

Leaky Funnel -
If a sales opportunity does not move down the funnel, the sale will not happen and the opportunity should be removed, hence the “leaky” funnel. A leaky funnel is not necessarily bad; as a salesperson, you want to focus on opportunities that are likely to yield results. It is the nature of sales to have to remove an opportunity from your funnel. It does not mean that you will not sell to that account (a positive action by the customer can put them back into the funnel), but for the time being, your should centre your attention on opportunities that remain in the funnel. ... More 

Enterprise Architecture

Enterprise architecture is the organizing logic for business processes and IT infrastructure reflecting the integration and standardization requirements of the company's operating model. The operating model is the desired state of business process integration and business process standardization for delivering goods and services to customers.The intent of an enterprise architecture is to determine how an organization can most effectively achieve its current and future objectives

Purported advantages of having an enterprise architecture include improved decision making, improved adaptability to changing demands or market conditions, elimination of inefficient and redundant processes, optimization of the use of organizational assets, and minimization of employee turnover.

An Enterprise Architecture framework (EA framework) defines how to create and use an enterprise architecture. An architecture framework provides principles and practices for creating and using the architecture description of a system. It structures architects' thinking by dividing the architecture description into domains, layers or views, and offers models - typically matrices and diagrams - for documenting each view. In short, is a prefabricated structure (i.e., a framework) that organizes the system architecture of an enterprise into complementary projections called Views or Viewpoints.

A View is a projection of the system architecture model of an enterprise that is meaningful to one or more system stakeholders. For example, a Business Analysis View might project business requirements and business process workflows that are vital to Business Analysts and Clients, but less meaningful to other system stakeholders (e.g., Hardware Engineers, Network Architects). Conversely, a System Design View might project software design details that are essential to Software Engineers, Hardware Engineers, and Network Architects, but less meaningful to Business Analysts and Clients.

An Enterprise Architecture (EA) framework is a repeatable, consistent methodology to classify the relationship between business and IT, (in simple terms). There are several “EA Frameworks” available depending on where you look, who you work for, and how you plan to apply them. Almost every large organization has attempted to create some form of Enterprise Architecture model, often aligning business services with a repeatable and consistent method of mapping IT-related characteristics to known business drivers.

The components of an architecture framework provide structured guidance that is divided into three main areas:

*Descriptions of architecture: how to document the enterprise as a system from several viewpoints. Each view describes one slice of the architecture; it includes those entities and relationships that address particular concerns of interest to particular stakeholders; it may take the form of a list, a table, a diagram, or a higher level of composite of such.

*Methods for designing architect: processes that architects follow. Usually, an overarching enterprise architecture process, composed of phases, breaks into lower-level processes composed of finer grained activities. A process is defined by its objectives, inputs, phases (steps or activities) and outputs. It may be supported by approaches, techniques, tools, principles, rules, and practices.

*Organization of architects: guidance on the team structure, the governance of the team, the skills, experience and training needed. ... More  

The relationship between an enterprise Architecture Framework to its Views is analogous to the relationship between a building blueprint and its complementary 

EA is a journey, not a project. It evolves over time and needs to maintain the flexibility required to adjust to changing market conditions, strategy shifts, and new innovations in technology. EA frameworks have emerged to manage the increasingly complexity of innovation and change.

EA frameworks were created to simplify the process and guide an architect through all areas of architecture development. An Enterprise Architecture framework provides a collection of best practices, standards, tools, processes, and templates to assist in the creation of the EA and architectures of various scopes.


Today’s most commonly used frameworks are:-

1. The Zachman Framework for Enterprise Architectures
2. The Open Group Architectural Framework (TOGAF)
3. The Federal Enterprise Architecture
4. The Gartner Methodology 

There are a few other EA frameworks of note developed by individual companies or communities probably most notably the FEAF (Federal Enterprise Architecture Framework). 

•The Zachman Framework for Enterprise Architectures—Although self-described as a framework, is actually more accurately defined as a taxonomy. It can be used to align communication and ensure you consider all of the important perspectives and dimensions of an enterprise.

•The Open Group Architectural Framework (TOGAF)—Although called a framework, is actually more accurately defined as a process. It is a more complete framework consisting of both a classification structure and progress guidelines aimed at asking the right questions and creating an enterprise architecture.

•The Federal Enterprise Architecture—Can be viewed as either an implemented enterprise architecture or a proscriptive methodology for creating an enterprise architecture
 
•The Gartner Methodology—Can be best described as an enterprise architectural practice.

In alignment with the Enterprise Architecture definition and model, the TM Forum member community produced the standards for the communications industry. Now, with over 900 member companies, the Forum is the largest global trade association focused on bringing together the digital ecosystem, including communication service providers, digital service providers and enterprises, with the goal of enabling an open digital world. The Forum delivers a wealth of knowledge and practical tools for it's members, including unique research, best practices and standards.

They have produced the following standards.

1. Business Process Framework (eTOM - Enhanced Telecom Operations Map)
2. Information Framework (SID - Shared Information Model)
3. Application Framework (TAM)
4. Integration Framework Architecture & Governance
5. Business Metrics

A New Vision for Enterprise Architecture
http://www.ebizq.net/blogs/enterprise/2009/09/fixing_enterprise_architecture.php

Social Media & Enterprise tools

Social media refers to the means of interactions among people in which they create, share, and/or exchange information and ideas in virtual communities and networks It differentiates from traditional/industrial media in many aspects such as quality, reach, frequency, usability, immediacy, and permanence. There are many effects that stem from internet usage  -- from Wikipedia

Social networking platforms are effective in the following ways:

1. Building a collaborative culture.
2. Establishing more effective two-way communication.
3. Creating more engaging learning experiences.
4. Sharing current practices through a knowledge network.
5. Improving employee involvement and engagement.
6. Helps in finding the right talent for business
7. Wizard-like functionality leading you through the process
8. Improved opportunity tracking
9. Better status updates
10. Easy administration and maintenance ... More

 
Some of the well-known collaboration tools on the market as of 2011
 
•Adobe Acrobat – Acrobat.com allows teams to work collaboratively on documents through their browsers. Options for web conferencing and screen-sharing provide additional communication channels.
 
•Atlassian Confluence – offers a powerful wiki-based solution to enterprise collaboration. Content can be simply dragged and dropped from the desktop to the platform, eliminating the need for keeping track of attachments sent via email.
 
•Basecamp – collaborative messaging and file sharing. Project management can be easily tracked with milestones and deadlines, and templates for saving time with common projects. Campfire by Basecamp implements real time chat for collaboration.
 
•Broadvision Clearvale – a Cloud-based platform that can be established without the need for any additional IT resources

•Colaab – offer real time browser based collaboration by allowing annotations to appear simultaneously on other collaborator’s screens. A “DeepZoom” feature allows work and annotation to take place on very specific areas of large images, such as design documents.
 
•Chatter – provided by Salesforce and free for existing customers. It allows communication and sharing of projects by employees from their browsers, desktops or mobile devices.
 
•Episerver relate – collaboration and community software. Also turns out-of-date intranets into a social community where employees collaborate and share information.
 
•FMYI – a private collaboration site where you can store and share information securely and sustainably with your team. ... More  

•Google Documents – simultaneous editing of files makes Google Docs ideal for students and other casual collaborative groups. The upgraded Google Apps version offers additional security options for business.
 
•Huddle - project management and collaboration software that allows you to connect, share and invite people to work on projects.
 
•nu+/Yooplus – a team collaboration and social software platform for the SME market.
 
•Offbureau – Offbureau fuses on-line collaboration, document management, and a social network.
 
•Open Atrium – drupal based team collaboration tool.
 
•Podio – a collaboration platform with a new and radical take on work tools: you build it yourself.

•Sharepoint – provides a single platform for employees to work collaboratively through various methods such as wikis and work flows. Personal profiles allow a team to better understand each other’s skills, experience and interests.
 
•Socialcast – allows employees to discuss projects remotely through a microblogging service, which is also accessible from a smartphone. The Town Hall extension enables discussion between executives and employees.
 
•Socialtext – uses a Facebook-like interface and claims to increase typically increase productivity by 20% or more.
 
•Sosius – a hosted online workspace, accessible from any PC or Mac, that lets you create and collaborate and share.
 
•Teamlab – enterprise collaboration, project management, document sharing and instant messaging solution.

•Tibbr – uses a design that is familiar to Facebook users, providing an intuitive experience. One key feature is the ability for employees to follow subjects, to stay informed on news and developments in their area of business.
 
•Wiggio – a free service that simplifies keeping track of multiple groups. Collaboration on documents, polls, and communication by text are some of the offered services.
 
•Wikispaces – wikis for organisations, individuals and groups to enable online sharing and collaboration. The power of online collaboration is perhaps best exemplified by Wikipedia. The Wiki platform is a great collaboarative tool.
 
•Yammer – enables companies to create their own private social network, requiring a company email address to access the community.
 
•Zoho – a large variety of collaborative and sharing tools for individuals, groups and businesses.
 
Source: http://www.freshnetworks.com/blog/2011/03 ... More   

Its Life Cycle
 

Interesting article on Enterprise social network

http://www.citeworld.com/social/21922/enterprise-social-networking-success-story-socialcast-humana?page=0 

What is Sales Force?

SalesForce CRM is an online web-based "cloud" computing application from Salesforce.com for Customer Relationship Management (CRM). As with all CRM software, it captures and organizes communications and information from current or prospective customers from many departments across a company.

Salesforce.com is the enterprise cloud computing leader. social and mobile cloud technologies—including flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.Its solutions are broken down into several broad categories: Sales Cloud, Service Cloud, Data Cloud, Collaboration Cloud and Custom Cloud. On the high side, Saleforce is aiming be the first cloud computing company to hit the $4 billion annual revenue by 2014

Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff who pioneered the concept of delivering enterprise applications via a simple website

Below sample diagram which depicts SFDC flow & helps to identify the flow in diagram

1.The prospect fills out an enquiry form on your website or calls your office requesting more details.
2.A new Lead record is created in Salesforce.com.
3.Leads can be filtered into lists and bulk emailed.
4.When more is known about a Lead (qualified), the record can be converted to a Contact and associated with an Account.
5.Contacts can be filtered into lists and bulk emailed.
6.Accounts have Opportunities that typically relate to the sales process of a Product (or service). Opportunities can have Quotes and Products.
7.Products have individual Assets. If an Asset has an issue, it can have one or more Cases registered against it.

As a worldwide leader in cloud services, more companies trust their vital customer and sales data to Salesforce.com than to any other CRM company. It creates and tracks Inquiry, Leads , Opportunity , Accounts, It also has sophisticated approval automation for virtually any process,proposals and workflows. Some of the competitors are Oracle's Siebel CRM, SAP's Business ByDesign ecosystem,Microsoft Dynamics CRM , SugarCRM,etc


Customer Relationship Management (CRM) software solutions allow you to manage the relationships you have with your customers, using a combination of people, processes and technology. It helps your business attain and retain happy customers. CRM is an overall strategy to help you to learn more about your customers and their behaviour so you have the skills to develop stronger, lasting relationships which will benefit both you and your customers. It's impossible to manage a successful business without a strong focus on CRM. After all, your business is all about the customer

CRM Grows Revenue :
To grow revenue you need a Customer Relationship Management (CRM) application that helps you track sales activity—every lead, opportunity, and customer, especially when you’re on the go. In today’s mobile business environment, there’s no reason for a big up-front software investment that's expensive to install and maintain.

Salesforce Is Customer Focused :
With Salesforce CRM applications and its mobile cloud-computing model, you can follow your customers and your budget at the same time from anywhere. You’ll be up and running in 30 days with the world's most proven and loved customer relationship management solution. With our pay-as-you-go model, the price of success is dramatically lower

No Hardware, No Software :
No software, no hardware means you’re up and running and positively impacting your business in no time at all. With Salesforce everything comes to you—accounts and contacts, leads and opportunities, forecasting, analytics, contact management, all wrapped around powerful workflow that helps you customize the Sales Cloud to your business requirements.

Complete Customer Management Solution :
Salesforce covers every customer touch point and every stage of the customer lifecycle, especially as you close deals on the go. Sales activity tracking ensures instantaneous customer updates so there are no surprises when you are on the road. Salesforce makes it easy for you because everything is connected. ... More

World’s #1 CRM Solution:Today, over 100,000 of the world’s most innovative companies—large, medium, and small—use Salesforce to close bigger deals faster. Using Salesforce is as easy as buying a book on Amazon.com. That means your employees will use it, so it will be a more effective tool for your business to collaborate, mobilize, and grow revenue. 

Customers, analysts, and industry experts agree: Salesforce = ease of use

Benefits of SFDC
1. Unparalleled time to value :: Salesforce.com minimizes the risk involved in implementing business applications like CRM by eliminating up-front capital investment making the path to CRM success exceptionally short.
2. Less expensive initially.
3. Easy upgrades.
4. Better service delivery.
5. Better scalability.
6. Easier to customize.
7. Users are more satisfied.
8. Easier for administrators :: Administrators can tailor processes and define how data is viewed for different departments and work groups, while ensuring that users can access only that data for which they are authorized. Salesforce’s ease of use extends to its administration functions 


Top Five CRM Applications available in the Market as of today.
1. ORACLE / SEIBEL
2. SAP
3. Sales Force
4. Microsoft Dynamics CRM
5. RightNow

For more information on its recent activities, you can refer below
http://salesforce.meetup.com/

Way 2 Money Transfer with in minute!!

What is IMPS?

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic fund transfer service that can be initiated only through mobile phones or online banking or SMS

All domestic bank account holders who have registered mobile numbers can send and receive money using IMPS. Money can be sent via SMS channels or Mobile or Online

Beneficiary details required are:
a. Beneficiary’s mobile number as registered with his/her bank
b. Beneficiary’s Mobile Money Identifier (MMID)
or
a. Beneficiary’s Account number
b. Beneficiary’s IFSC code

What is MMID or Mobile Money Identifier?

Mobile Money Identifier (MMID) is a random seven digit number issued by banks to their customers. If you wish to send money using IMPS, you should have the mobile number and MMID of the beneficiary (person whom you wish to send money to). If you wish to receive funds using IMPS, you should generate an MMID for your account and share this with the remitter (person whom you wish to receive money from). You can generate only one MMID per account. 

All IMPS transactions executed through Mobile or Online or SMS using Mobile number and MMID or Account number and IFSC code have a combined daily limit of Rs.50,000/-. One-time fund transfers through IMPS via SMS or Mobile have a daily limit of Rs.1000/-.

While sending money using IMPS, how do I come to know that my account is debited and funds have been credited in the beneficiary’s account? 

You will get a confirmation SMS on your registered mobile number which informs you of the debit in your account.

While receiving money using IMPS, how do I come to know that funds have been credited to my account and the remitter’s account has been debited?

You will get a confirmation SMS on your registered mobile number which informs you of the credit in your account.

What happens in case a wrong beneficiary mobile or beneficiary account number is input during a transaction?

Immediate Payment Service (IMPS) is an instant, interbank (similar to NEFT) electronic Fund transfer service that can be initiated through mobile phones or online or SMS. The beneficiary details required for sending money are mobile number and MMID or Account number and IFSC code. The transaction will get declined in case any one of these two numbers is erroneous and the transaction will get reversed instantly. 

What are the timings for initiating and receiving IMPS remittances?

IMPS is a 24x7 service. IMPS transactions can be sent and received at any time and any day. There are no timing or holiday restrictions on IMPS remittances.

If the transaction is not completed successfully when will the money be returned?

The funds will be returned immediately for unsuccessful transactions. There might be cases where status of the transaction cannot be determined immediately. In such a scenario, the reversal of funds will happen on the next working day.

When can I use the funds received through IMPS?
The funds received through IMPS can be used immediately upon credit.

Can I withdraw and / or deposit money using IMPS?
No. Deposit and withdrawal of money cannot be done using IMPS.

What are the charges for sending and receiving funds using IMPS?
There are no charges for sending or receiving funds using IMPS.

Are there any subscription charges to avail of the IMPS facility?
There are no subscription charges. IMPS can be availed free of charge. SMS and GPRS charges for using the service via the mobile phone apply. 

How can customers get MMIDs for their accounts?
Customers can do this way:-
SMS: Customers need to send MMID XXXX to 52484 to generate MMIDs for their accounts. XXXX denotes the last 4 digits of your Debit Card Number.
 

If MMID is already generated then this will retrieve the existing MMID.

How can customer delete the MMID for their accounts?
Modified - Customer can do this way:-
SMS:
Send MMIDCANCEL <7-digit mmid=""> to 52484 to delete the MMID

If mobile number gets updated what needs to be done to receive funds?
Customers need to share the new mobile number and the existing MMID with remitters in order to receive funds. Customers can also alternately use the account number and IFSC code combination of the beneficiary to transfer funds using IMPS.

For more information, please refer to below links
http://www.npci.org.in/aboutimps.aspx 
http://en.wikipedia.org/wiki/Immediate_Payment_Service

mHealth (aka mobile health)

Mobile eHealth or mHealth broadly encompasses the use of mobile telecommunication and multimedia technologies as they are integrated within increasingly mobile and wireless health care delivery systems.The field broadly encompasses the use of mobile telecommunication and multimedia technologies in health care delivery.
The term mHealth was coined by Professor Robert Istepanian as use of "emerging mobile communications and network technologies for healthcare". 

A definition used at the 2010 mHealth Summit of the Foundation for the National Institutes of Health (FNIH) was "the delivery of healthcare services via mobile communication devices".

mHealth (aka mobile health) is a term used for the practice of medicine and public health, supported by mobile devices. The term is most commonly used in reference to using mobile communication devices. The mHealth field has emerged as a sub-segment of eHealth, the use of information and communication technology (ICT). mHealth applications include the use of mobile devices in collecting community and clinical health data, delivery of healthcare information to practitioners, researchers, and patients, real-time monitoring of patient vital signs, and direct provision of care (via mobile telemedicine). ... More 

Many of these technologies, while having some application to low- and middle-income nations, are developing primarily in high-income countries. However, with broad advocacy campaigns for free and open source software (FOSS), applications are beginning to be tailored for and make inroads in low- and middle-income countries. Some other mHealth technologies include:

1. Patient monitoring devices
2. Mobile telemedicine/telecare devices
3. MP3 players for mLearning
4. Laptop computers
5. Microcomputers
6. Data collection software
7. Mobile Operating System Technology ... More

Mhealth has two service components:

1) CHM (Converged Health Management) will support capturing of health data from patients for one or more medical conditions by utilizing specialized, remotely available mobile biometric devices. The collected health data would then be analyzed and correlated with other available health data to suggest ways to improve management of the specific condition and overall health. In addition, informational messages would be sent with the intent to promote healthy habits by positively influencing patients’ behavior and choices.

2) VV (Virtual Visit) will provide a virtual face-to-face environment for delivery of health services by healthcare professionals, when an actual face-to-face interaction between patient and physician is not possible or is cost prohibitive ... Mor

Some of the emerging trends in mHealth

1. Emergency response systems (e.g., road traffic accidents, emergency obstetric care)
2. Human resources coordination, management, and supervision
3. Mobile synchronous (voice) and asynchronous (SMS) telemedicine diagnostic and decision support to remote clinicians
4. Clinician-focused, evidence-based formulary, database and decision support information available at the point-of-care
5. Pharmaceutical Supply Chain Integrity & Patient Safety Systems (e.g. Sproxil and mPedigree)
6. Clinical care and remote patient monitoring
7. Health extension services
8. Health services monitoring and reporting
9. Health-related mLearning for the general pub 

The global healthcare services market is forecast to reach $3 trillion by 2015, according to research from Global Industry Analysts. Investment in sectors such as home healthcare, healthcare IT and telehealth are expected to continue fuelling market expansion. Due to the world’s aging population, the demand for home healthcare is likely to continue climbing over the years to come.

The M2M mHealth Market Revenue will reach $138 billion by 2020
BOSTON, July 18, 2013 /PRNewswire
Source- http://www.prnewswire.com/news-releases/strategy-analytics-verizon-partner-program-highlights-increased-mobile-operator-focus-on-mhealth-solutions-216051861.html

http://www.mhealthnews.com/