What is Sales Force?

SalesForce CRM is an online web-based "cloud" computing application from Salesforce.com for Customer Relationship Management (CRM). As with all CRM software, it captures and organizes communications and information from current or prospective customers from many departments across a company.

Salesforce.com is the enterprise cloud computing leader. social and mobile cloud technologies—including flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.Its solutions are broken down into several broad categories: Sales Cloud, Service Cloud, Data Cloud, Collaboration Cloud and Custom Cloud. On the high side, Saleforce is aiming be the first cloud computing company to hit the $4 billion annual revenue by 2014

Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff who pioneered the concept of delivering enterprise applications via a simple website

Below sample diagram which depicts SFDC flow & helps to identify the flow in diagram

1.The prospect fills out an enquiry form on your website or calls your office requesting more details.
2.A new Lead record is created in Salesforce.com.
3.Leads can be filtered into lists and bulk emailed.
4.When more is known about a Lead (qualified), the record can be converted to a Contact and associated with an Account.
5.Contacts can be filtered into lists and bulk emailed.
6.Accounts have Opportunities that typically relate to the sales process of a Product (or service). Opportunities can have Quotes and Products.
7.Products have individual Assets. If an Asset has an issue, it can have one or more Cases registered against it.

As a worldwide leader in cloud services, more companies trust their vital customer and sales data to Salesforce.com than to any other CRM company. It creates and tracks Inquiry, Leads , Opportunity , Accounts, It also has sophisticated approval automation for virtually any process,proposals and workflows. Some of the competitors are Oracle's Siebel CRM, SAP's Business ByDesign ecosystem,Microsoft Dynamics CRM , SugarCRM,etc


Customer Relationship Management (CRM) software solutions allow you to manage the relationships you have with your customers, using a combination of people, processes and technology. It helps your business attain and retain happy customers. CRM is an overall strategy to help you to learn more about your customers and their behaviour so you have the skills to develop stronger, lasting relationships which will benefit both you and your customers. It's impossible to manage a successful business without a strong focus on CRM. After all, your business is all about the customer

CRM Grows Revenue :
To grow revenue you need a Customer Relationship Management (CRM) application that helps you track sales activity—every lead, opportunity, and customer, especially when you’re on the go. In today’s mobile business environment, there’s no reason for a big up-front software investment that's expensive to install and maintain.

Salesforce Is Customer Focused :
With Salesforce CRM applications and its mobile cloud-computing model, you can follow your customers and your budget at the same time from anywhere. You’ll be up and running in 30 days with the world's most proven and loved customer relationship management solution. With our pay-as-you-go model, the price of success is dramatically lower

No Hardware, No Software :
No software, no hardware means you’re up and running and positively impacting your business in no time at all. With Salesforce everything comes to you—accounts and contacts, leads and opportunities, forecasting, analytics, contact management, all wrapped around powerful workflow that helps you customize the Sales Cloud to your business requirements.

Complete Customer Management Solution :
Salesforce covers every customer touch point and every stage of the customer lifecycle, especially as you close deals on the go. Sales activity tracking ensures instantaneous customer updates so there are no surprises when you are on the road. Salesforce makes it easy for you because everything is connected. ... More

World’s #1 CRM Solution:Today, over 100,000 of the world’s most innovative companies—large, medium, and small—use Salesforce to close bigger deals faster. Using Salesforce is as easy as buying a book on Amazon.com. That means your employees will use it, so it will be a more effective tool for your business to collaborate, mobilize, and grow revenue. 

Customers, analysts, and industry experts agree: Salesforce = ease of use

Benefits of SFDC
1. Unparalleled time to value :: Salesforce.com minimizes the risk involved in implementing business applications like CRM by eliminating up-front capital investment making the path to CRM success exceptionally short.
2. Less expensive initially.
3. Easy upgrades.
4. Better service delivery.
5. Better scalability.
6. Easier to customize.
7. Users are more satisfied.
8. Easier for administrators :: Administrators can tailor processes and define how data is viewed for different departments and work groups, while ensuring that users can access only that data for which they are authorized. Salesforce’s ease of use extends to its administration functions 


Top Five CRM Applications available in the Market as of today.
1. ORACLE / SEIBEL
2. SAP
3. Sales Force
4. Microsoft Dynamics CRM
5. RightNow

For more information on its recent activities, you can refer below
http://salesforce.meetup.com/