Benfit with ConceptWave Order Care @ Ericssion

CATALOG MANAGEMENT :- is a system that defines all the detailed components that a product consists of, including e.g. price, eligibility rules as well as interdependency with other products.

• Product and Service Catalog
• Product Maintenance Console
• Distributable Operational Server
• Service availability rules
• Product bundling
• Product translation
• Promotions/Offerings
• Discounts
• Pricing
• Taxation

ORDER NEGOTIATIONS:- supports various operations such as MACD with business rules and order inquiry through out the flow.

• Supports CSR/SSR channel
• Proposal/Quote lifecycle
• Multiple services per order
• Full MACD support
• Dynamic forms
• Full business rules
• Dynamic order contents
• Order inquiry
• Internationalization

ORDER MANAGEMENT:- is the discipline of handling and optimizing complex fulfillment flow by scheduling and orchestrating tasks, materials and activities over time.

• Order decomposition
• Work queue management
• Order tracking and reporting
• Jeopardy, management
• BPM workflow
• Commercial order management
• Technical order management
• 3rd party system flow
• Activation and Inventory

ORDER ANALYTICS:- is to provide real time operational status with various metrics available such as Order volume, service availability and reports customization based upon the user/client needs.

• Real-time operational status
• KPI metrics
• Order volume / transaction
• Order error reporting
• Service inventory availability
• Manual work pool capability and availability
• Historical trending
• Decision support
• Complete report customization

ConceptWave Order Care

ConceptWave, now part of Ericsson, is a leading telecom product and order lifecycle management solutions that enable rapid delivery of communication products to new markets and empower superior customer experience. It provides an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care and Rapid CRM. ConceptWave helps communication service providers to address competitive requirements and simplify the management of products and orders on any network across any geography using any communication channel.

ConceptWave Order Care® 

ConceptWave Order Care® automates product and service lifecycles, from initial product conception, through design and rollout, to eventual retirement. Once a product is created, ConceptWave’s out-of-the-box solutions manage individual customer orders, from order entry and validation through to the decomposition of that order as it interacts with downstream systems like inventory, delivery, and billing. 

The ConceptWave Order Care portfolio includes these modules: 

Ø  Catalog Management: A comprehensive product and service catalog solution that reduces time-to-market for new product launches and provides a consistent and high-quality customer experience.

Ø  Order Negotiations: A fully customization order entry system that lowers the cost per order, speeds time-to-revenue, and improves cross- and up-sell. 

Ø  Order Management: An order management solution that increases customer satisfaction and loyalty, and decreases costs and revenue leakage through accurate, successfully fulfilled orders.

Ø  Order Analytics: An analytics engine that maximizes order-to-cash with a 360° real-time view of the order lifecycle.

This comprehensive, integrated, catalog-driven approach to product and order life cycle management enables service providers to accelerate the time from product conception to customer order to revenue. 

ConceptWave’s catalog-driven order management solution enables cost-effective, automated order management and exceptional customer care as well as customized product roll outs and service delivery within days rather than months. This flexibility also simplifies partner management, which is so important in M2M solutions. 

Order Care’s catalog-driven approach speeds time-to-market, reduces costs, and increases customer satisfaction. 

What business leaders say about the conceptWave, refer the below link for details
http://www.tmforum.org/Conceptwave/12844/home.html

ConceptWave is Now Part of Ericsson which further strengthened the industry’s most comprehensive BSS/OSS portfolio

http://www.ericsson.com/ourportfolio/conceptwave-landingpage

Zarar Rana, President & Co-Founder of ConceptWave, says: “Joining Ericsson today adds great value to ConceptWave, as we become part of their global organization and leverage their industry-leading technology and services competence.“

http://wireless.sys-con.com/node/2376475